Refund policy

14 days, no questions asked. Email support@dfacto.ai with the order id from your receipt and we will refund it in full. You do not have to explain, and we will not try to talk you out of it.

Why we make this easy

Transparency needs yabai and System Integrity Protection partially disabled. That is a real commitment to your machine, and some people will reasonably decide, after trying it, that it is not a trade they want. Charging them for finding that out would be indefensible.

This is also why the free tier is a genuine free tier rather than a countdown: you can confirm the app works on your setup before paying anything.

How to request one

Email support@dfacto.ai from the address you bought with, quoting the order id. Refunds are issued by our merchant of record, who processed the original payment, and appear on the same card or account. Their processing time is typically 5–10 business days.

After a refund

Your licence key stops being supported and you should remove it with transparency --deactivate. Being straight with you: because keys verify offline, a refunded key is not technically revoked, and it would keep working if you kept using it. We are telling you this rather than implying a kill switch we do not have — continuing to use a refunded licence is a breach of the licence agreement, not a technical impossibility.

Statutory rights

This policy is in addition to any rights you have under consumer law in your country, which it does not limit. Where local law grants a longer cancellation period — such as the 14-day EU/UK right of withdrawal for distance sales — that period applies.